Find everything you need regarding delivery times, tracking, returns, invoices and production lead times in one place.
Most questions can be answered below but, if you still need assistance, please contact us via the form below, WhatsApp or call us.
Customer Support & Delivery Information
Help Centre
⏱ Lead Times
🚚 Delivery Rates
📦 Tracking
↩ Returns
📄 VAT & Certificates
❓ FAQs
📨 Contact Support
Lead Times & Order Cut Off
- Stock items: Ordered before 12pm dispatch same working day.
- Orders placed after 12pm are processed the next working day.
- Made to order products: Allow 3 to 5 working days before dispatch.
For urgent orders: Please feel free to give us a call before placing your order online. We can advise you on lead times or suggest in-stock alternatives.
Need a quick update? Check your shipping confirmation email for dispatch details.
Delivery Zones & Rates
Mainland UK
- Orders over £100 – Free 3 Day Delivery
- Express before 5pm – £7.99 per 30kg (+£5 per additional 30kg)
- Express before 12pm – £12.45 per 30kg (+£10 per additional 30kg)
Northern Ireland, The Highlands & Islands
- 48hr Express – £19.95 per 30kg (+£15 per additional 30kg)
Republic of Ireland
- 48hr Express – £16.50 per 30kg (+£16.50 per additional 30kg)
Final shipping costs are calculated at checkout.
Order Tracking
You will receive a tracking number as soon as your order has been shipped. Please ensure your email address is correct so you receive updates.
Returns
- Items must be unused and returned in good condition.
- Email your order number to initiate a return.
- Refunds are processed once goods are received and inspected.
VAT & Certificates
- Your VAT invoice will be emailed once your order has been shipped.
- Certificates of Conformity can be supplied on request and are normally issued shortly after shipping.
Frequently Asked Questions
Where is my order?
You will receive a tracking number as soon as your order has been shipped. Please ensure your email address is correct so you receive the updates.
I paid for express delivery, but it has not arrived.
Our manufactured products require three working days before they are dispatched via express carrier.
Tracking says delivered but I have not received it.
Please email your order number so we can contact the carrier and investigate.
I ordered the wrong items — can I return them?
Yes, if the items are unused. We will issue a refund once the goods are received back in good order. Please email your order number so we can process the return.
Will I receive a VAT invoice?
Yes — your VAT invoice will be emailed once your order has been shipped. Please ensure your email address is correct.
Do you supply Certificates of Conformity?
Yes — they can be supplied on request and are normally issued shortly after shipping.
Can I collect from the warehouse in PE2 6TE?
Yes — if items are in stock, 24 hours’ notice is required. For manufactured items, we will contact you once they are ready for collection.
Prefer to request a call back?
You can request a call back and we aim to respond within one working hour. Emailing your query helps ensure it reaches the right person promptly.
Have a technical or bespoke requirement?
Email us the details so your request reaches the correct person. We aim to reply within two working hours.
Contact Support
If you need assistance, our team is ready to help.
Email: sales@taut-strap.co.uk
Phone: 01733 459 145
WhatsApp Support: We aim to respond within 2 working hours during business hours (Monday to Friday, 8:30am – 3:00pm).
Message Us on WhatsAppContact
Please fill in the form below if you need any additional help.