Last updated: September 2026
This Privacy Policy explains how European Commercial Vehicle Accessories Ltd, trading as Taut-Strap, collects, uses, stores and shares personal information when you visit taut-strap.co.uk, contact us or place an order.
Who we are
European Commercial Vehicle Accessories Ltd, trading as Taut-Strap, is the data controller responsible for your personal information.
Company number: 07066618
Address: 2 Holkham Road, Orton Southgate, Peterborough, PE2 6TE, United Kingdom
Email: sales@taut-strap.co.uk
Information we collect
When you place or attempt to place an order, request a quotation, contact us or use our website, we may collect your name, company name, billing and delivery addresses, email address, telephone number, VAT number, order details and communications with us.
Payments are processed by Shopify and our selected payment providers. We do not normally receive or store your complete payment-card details, although we receive information confirming the payment and transaction.
When you use our website, we may automatically collect technical information such as your IP address, browser and device type, time zone, pages viewed, products viewed, referring website and how you interact with the site. This information may be collected using cookies, pixels, log files and similar technologies.
We may also collect your marketing preferences and information you provide when subscribing to emails, completing a form, requesting a callback or contacting us through WhatsApp or another communication channel.
How we use your information
We may use your personal information to process payments, fulfil and deliver orders, provide quotations, issue invoices and certificates, manage returns, respond to enquiries and provide customer support.
We may also use it to prevent fraud, protect our website and business, maintain business and accounting records, improve our website and services, analyse website performance and send relevant marketing communications where permitted.
Our lawful bases
We process personal information only where we have a lawful basis.
We rely on contractual necessity when information is needed to process an order, supply products or take steps requested by you before entering into a contract.
We rely on legal obligations when information must be retained or used for tax, accounting, regulatory or other legal purposes.
We may rely on our legitimate interests to operate and improve our business, provide customer service, prevent fraud, protect our systems and communicate with business customers, provided those interests are not overridden by your rights.
We rely on consent where required, including for certain marketing activities and non-essential cookies. You may withdraw your consent at any time.
Cookies and advertising
Our website uses cookies and similar technologies. Necessary cookies help the website and checkout operate correctly. With your permission, other cookies may help us understand how the site is used, measure advertising performance and show relevant advertising.
We may use services provided by companies such as Shopify, Google, Meta and Microsoft. These providers may process technical and usage information in accordance with their own privacy policies.
You can manage non-essential cookie preferences through the cookie controls available on our website. Further information is available in our Cookies Policy at:
https://www.taut-strap.co.uk/pages/cookies-policy
Marketing communications
We may send marketing communications where you have consented or where we are otherwise permitted to do so by law.
You can unsubscribe at any time by using the unsubscribe link in an email or by contacting sales@taut-strap.co.uk.
Unsubscribing from marketing will not prevent us from sending necessary communications about an order, payment, delivery, invoice or enquiry.
Who we share information with
We may share personal information with companies that help us operate our business and provide our services. These may include Shopify, payment processors, couriers, delivery companies, IT and website providers, email and communication providers, analytics and advertising platforms, fraud-prevention services, accountants, professional advisers and regulatory authorities.
We share only the information reasonably necessary for those organisations to perform their services.
We may also disclose information where required by law, to establish or defend legal claims, to protect our rights or in connection with the sale or restructuring of all or part of our business.
We do not sell personal information.
International transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate protections are in place. These may include UK adequacy regulations, approved contractual safeguards or other transfer mechanisms recognised under applicable data protection law.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting and regulatory obligations.
Order, invoice and transaction records are normally retained for at least six years after the end of the relevant financial year. Enquiry and customer-service records may normally be retained for up to three years after our last contact, unless there is a reason to keep them longer.
Marketing information is retained until you unsubscribe or we determine that it is no longer required. We may retain limited information on a suppression list to ensure that we respect an unsubscribe request.
Information may be retained for longer where necessary to resolve a dispute, establish or defend a legal claim, prevent fraud or comply with the law.
Data security
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your data protection rights
Depending on the circumstances, you may have the right to request access to the personal information we hold about you, ask us to correct inaccurate or incomplete information, request deletion of your information, restrict how it is used, object to certain processing or request the transfer of certain information in a portable format.
You may also withdraw consent where we rely on consent and object at any time to the use of your information for direct marketing.
These rights are not absolute and may not apply in every situation. For example, we may need to retain order and transaction information to meet legal and accounting requirements.
Automated processing
Our ecommerce, payment and fraud-prevention providers may use automated systems to assess transactions for potential fraud or security risks.
If a decision that produces legal or similarly significant effects is made solely through automated processing, you may have additional rights under data protection law.
How to exercise your rights
To exercise a data protection right, please email sales@taut-strap.co.uk and provide your name, contact details and a description of your request.
We may ask for additional information to confirm your identity. We will normally respond within one month, although the law may allow additional time for complex requests.
Complaints
If you have concerns about how we use your personal information, please contact us first so we can investigate.
You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator. Further information is available at:
https://ico.org.uk/make-a-complaint/
If you are located in the European Economic Area, you may also have the right to contact your local data protection authority.
Children
Our website is intended for business and adult customers and is not directed at children under 18. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy when our practices, service providers or legal obligations change. The latest version will be published on this page with the date of the update.
Contact us
If you have questions about this Privacy Policy or how we handle personal information, please contact:
European Commercial Vehicle Accessories Ltd, trading as Taut-Strap
2 Holkham Road
Orton Southgate
Peterborough
PE2 6TE
United Kingdom
Email: sales@taut-strap.co.uk