Once your order has been dispatched, we’ll email you a shipping confirmation containing your tracking number. Please check that your email address is correct and look in your junk folder if you haven’t received it.Remember that made-to-order products require 3–5 working days for manufacturing before dispatch. If you still need assistance, please contact us with your order number.

I paid for express delivery, but it has not arrived.

Express delivery time begins once your order has been dispatched. It does not reduce the manufacturing time.Made-to-order products require 3–5 working days for manufacturing before being dispatched using your selected delivery service. Once dispatched, you’ll receive a shipping confirmation with tracking details.If the expected delivery time has passed since dispatch, please contact us with your order number.

Tracking says delivered but I have not received it.

Please check around the delivery location and ask anyone else at the address who may have accepted it. The courier’s tracking page may also show where the parcel was left.If you still can’t locate it, please email sales@taut-strap.co.uk with your order number so we can contact the courier and investigate.

I ordered the wrong items — can I return them?

Yes, provided you request the return within 14 days of receiving your order and the items are unused, in their original condition and packaging. Please email sales@taut-strap.co.uk with your order number before returning anything.Once the returned items have been received and inspected, we’ll process your refund. Return postage is normally the customer’s responsibility.View our full Returns & Refunds Policy

Will I receive a VAT invoice?

Yes — your VAT invoice will be emailed once your order has been shipped. Please ensure your email address is correct.

Can I collect from the warehouse in PE2 6TE?

Yes — if items are in stock, 24 hours’ notice is required. For manufactured items, we will contact you once they are ready for collection.

Prefer to request a call back?

Request a callback and we’ll aim to contact you within one working hour during our opening hours. Please provide your telephone number and briefly describe your query so it reaches the right person.Requests received outside our opening hours will be handled on the next working day.

Have a technical or bespoke requirement?

Email sales@taut-strap.co.uk with the details of your requirement so your enquiry reaches the right person. Please include any relevant measurements, specifications, drawings or photographs.We aim to respond within two working hours during our opening hours.

Help - Taut-Strap

Contact Support

Need assistance? Our team is ready to help.

Email: sales@taut-strap.co.uk
Phone: 0333 2003103

WhatsApp: Available Monday to Friday, 8:30am–3:00pm. We aim to respond within two working hours.

View all contact options

Lead Times & Order Cut Off

Stock items: Ordered before 12pm dispatch same working day. Stock orders placed after 12pm are processed the next working day.
Made to order products: Allow 3 to 5 working days before dispatch.

For urgent orders: Please feel free to give us a call before placing your order online. We can advise you on lead times or suggest in-stock alternatives.

Need a quick update? Check your shipping confirmation email for dispatch details.

Delivery Zones & Rates

Please note: The delivery times below begin when your order is dispatched. For made-to-order products, the 3–5 working day manufacturing lead time applies before the delivery time.

Mainland UK

Orders over £100 – Free delivery within 3 working days
Express delivery - typically next day before 5pm – £7.99 per 30kg (+£5 per additional 30kg)
Express delivery - typically next day before 12pm – £12.45 per 30kg (+£10 per additional 30kg)

Northern Ireland, The Highlands & Islands

48hr Express – £19.95 per 30kg (+£15 per additional 30kg)

Republic of Ireland

48hr Express – £16.50 per 30kg (+£16.50 per additional 30kg)

Final shipping costs are calculated at checkout.

View our full Shipping Rates and Terms

Order Tracking

Once your order has been dispatched, we’ll email you a shipping confirmation containing your courier tracking number. Please make sure your email address is correct and check your junk folder if you haven’t received it.

Track your order or view courier tracking links

Returns & Refunds

You can request a return within 14 days of receiving your order.
Items must be unused, in their original condition and packaging.
Please contact us before returning anything so we can provide the correct return instructions.
Return postage is normally paid by the customer unless the item is faulty, damaged or incorrect.
Custom-made, personalised and special-order products cannot normally be returned.

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.

View our full Returns & Refunds Policy

VAT Invoices

Your VAT invoice will automatically be emailed to the email address used for your order once it has been dispatched. There is no need to request one separately.

Please ensure your billing details and email address are correct when ordering. If you haven’t received your invoice, check your junk folder or contact us at sales@taut-strap.co.uk, quoting your order number.

Policies

You can find information about how we protect your personal data, use cookies and operate our website through the following pages:

If you have a question about your personal information or wish to exercise your data protection rights, please email sales@taut-strap.co.uk.

Price Match

Found the same product for less within 48 hours of purchasing from us? Email sales@taut-strap.co.uk with your order number, a product link and a screenshot of the lower price. If your claim qualifies, we’ll refund the difference.

View the full Price Match Guarantee

Trade Accounts

We offer trade accounts for eligible business customers, subject to approval.

Find out more and apply for a trade account with this link - Trade Accounts

Certificates of conformity

VAT-registered businesses in Ireland and other EU countries may be able to purchase without UK VAT. Please contact us before ordering and provide your company details and VAT registration number.

Local import VAT, customs duties or clearance charges may apply.

View full VAT information

Certificates of conformity

Certificates of Conformity are available on request and are normally emailed shortly after your order has been dispatched. To request one, please contact us with your order number and the relevant product details.

Frequently Asked Questions

Once your order has been dispatched, we’ll email you a shipping confirmation containing your tracking number. Please check that your email address is correct and look in your junk folder if you haven’t received it.
Remember that made-to-order products require 3–5 working days for manufacturing before dispatch. If you still need assistance, please contact us with your order number.
Express delivery time begins once your order has been dispatched. It does not reduce the manufacturing time.
Made-to-order products require 3–5 working days for manufacturing before being dispatched using your selected delivery service. Once dispatched, you’ll receive a shipping confirmation with tracking details.
If the expected delivery time has passed since dispatch, please contact us with your order number.
Please check around the delivery location and ask anyone else at the address who may have accepted it. The courier’s tracking page may also show where the parcel was left.
If you still can’t locate it, please email sales@taut-strap.co.uk with your order number so we can contact the courier and investigate.
Yes, provided you request the return within 14 days of receiving your order and the items are unused, in their original condition and packaging. Please email sales@taut-strap.co.uk with your order number before returning anything.
Once the returned items have been received and inspected, we’ll process your refund. Return postage is normally the customer’s responsibility.
View our full Returns & Refunds Policy
Yes — your VAT invoice will be emailed once your order has been shipped. Please ensure your email address is correct.
Yes. Certificates of Conformity can be supplied on request and if requested are normally emailed shortly after your order has been dispatched.
To request one, please email sales@taut-strap.co.uk with your order number and the relevant product details.
Yes — if items are in stock, 24 hours’ notice is required. For manufactured items, we will contact you once they are ready for collection.
Request a callback and we’ll aim to contact you within one working hour during our opening hours. Please provide your telephone number and briefly describe your query so it reaches the right person.
Requests received outside our opening hours will be handled on the next working day.
Email sales@taut-strap.co.uk with the details of your requirement so your enquiry reaches the right person. Please include any relevant measurements, specifications, drawings or photographs.
We aim to respond within two working hours during our opening hours.